”We started the day in anticipation of visiting the reputedly very beautiful Plitvice Lakes. The tour had been pre-booked weeks beforehand. Time and where to wait for pick-up was confirmed by phone the previous day. Waiting in the hotel lobby …waiting… waiting… waiting. An hour later after several calls, we were informed the bus was on its way to the lakes without us. Unbelievable! Unforgivable! The offer to go the next day was not an option we were able, or at that point wanted to accept!
Fortunately, we were staying at the Atrium Hotel which has Croatia Private Tours attached to it. My husband told Henry, the owner, of our abandonment. After a couple of phone calls, Henry closed up the office; drove 3 hours to Lake Plitvice; bought tickets for us (it was a record-breaking crowd that day and it was over an hour wait in the queue for tickets), advised us on the best direction for optimum viewing of the waterfalls; then drove another 3 hours back. On the way back, he took us to a restaurant popular with the locals where we had the best soup, homemade bread and roasted lamb we’ve ever eaten. The day started out as disastrous but thanks to Henry, our Lake Plitvice tour ended up being one of the highlights of our trip. I cannot recommend highly enough Henry and Croatia Private Tours!”